Company Overview

FluffCo is a dynamic e-commerce business specializing in luxury hotel goods sold directly to consumers. We offer premium bedding, towels, and other high-quality products inspired by the hospitality industry, managed through our Shopify store. We partner with third-party logistics (3PL) providers, including those based in China, to ensure seamless fulfillment and delivery to our customers. We're seeking a detail-oriented professional to ensure accuracy in our operations and billing processes while leveraging data analysis to drive insights.

Job Summary

We are hiring an Operations and Billing Data Analyst for a part-time role to review and audit incoming 3PL bills on an order-by-order basis, ensuring they align with our Shopify store records, and to analyze operational data to support decision-making. This role will also involve supporting various general operational tasks to maintain smooth day-to-day business functions. The ideal candidate is experienced in e-commerce operations, billing reconciliation, logistics, and data analysis, with a strong focus on accuracy and efficiency. This is a part-time position reporting to the Head of Operations.

Key Responsibilities

• Audit and reconcile 3PL invoices from China-based providers against Shopify order data, verifying charges for shipping, fulfillment, and other services on a per-order basis
• Identify discrepancies, overcharges, or errors in billing and coordinate with 3PL providers to resolve them.
• Maintain accurate records of audits, including documentation of findings and resolutions.
• Analyze billing, inventory, and operational data to identify trends, cost-saving opportunities, and inefficiencies, providing actionable insights to improve processes.
• Assist with general operational tasks, such as inventory tracking, order fulfillment oversight, vendor communications, and process improvements for FluffCo’s luxury product line.
• Generate reports and dashboards on billing trends, cost efficiencies, operational metrics, and other key performance indicators using tools like spreadsheets, Shopify analytics, or data visualization platforms.
• Collaborate with the team to streamline workflows between Shopify and 3PL systems.
• Support ad-hoc projects relatedApplying to supply chain, customer service, or operational optimization for our luxury hotel goods.

Qualifications and Requirements

• Experience: Minimum of 3-5 years in operations, logistics, billing auditing, data analysis, or a related role, preferably in e-commerce or retail environments.
• Proven experience with Shopify or similar e-commerce platforms, including order management and data reconciliation.
• Familiarity with China-based 3PL providers and understanding of logistics billing structures.
• Strong analytical skills with expertise in data analysis, including the ability to spot inconsistencies in large datasets and derive insights from complex data.
• Proficiency in Microsoft Excel/Google Sheets for data analysis, with experience in pivot tables, VLOOKUP, or similar functions; familiarity with data visualization tools (e.g., Tableau, Power BI) is a plus.
• Basic knowledge of accounting principles to support billing reconciliation.
• Excellent organizational and communication skills for coordinating with vendors and internal teams.
• Ability to work independently in a fast-paced environment while handling multiple tasks.
• Bachelor's degree in Business, Supply Chain Management, Accounting, Data Analytics, or a related field is preferred but not required.

If you're a meticulous professional with a track record in operational auditing, data analysis, and e-commerce, we'd love to have you join FluffCo and help deliver luxury to our customers.